Frequently Asked Questions

We put together a list of the most frequently asked questions for your convenience. If your questions are still unanswered, please feel free to give us a call at 877-787-4703 or visit our Contact Us page to get in touch.

I ordered an MLB product and it didn’t come in my package with my other gear, what gives?

We custom embroider each piece to make sure it is perfect so it takes a little longer but we want to make sure you get your other products in a timely manner (hence the two shipments). You will receive your MLB gear within 2-3 weeks. Thanks for your patience!
What does “sent” mean when I look at my order status?

Sent just means that your order has been sent digitally to our warehouse and will be on its way soon!
Why does my order say “shipped complete” if I haven’t received everything?

This happens when there is a backordered item in your order or if you’ve ordered an MLB item and the other part of your order has shipped. Don’t worry, we know it isn’t complete until you receive everything!
Do you ship to P.O. Boxes?

Unfortunately no, UPS does not ship to P.O Boxes. Sorry!
Do you ship on Saturdays and Sundays?

We calculate shipping times based on business days and packages are not delivered on weekends.
Can I change something on my order?

If you need to change or cancel your order, please contact our customer service team immediately (wingman@johnnie-o.com or 877-787-4703). We generally process orders within 2-4 hours on business days, and once our warehouse has processed your order, we will be unable to make any changes.
How long does it usually take to get a package?

If you’re located in the Midwest or on the East Coast, packages usually arrive within 2-3 business days. Awesome, we know. West Coast take a bit longer but should be at your door within 3-5 business days.
What should I do if I want to return or exchange an item?

Take a look at our returns/exchange page here. We offer free returns and exchanges within 30 days
How can I track my package?

Sign in to your account and the tracking will be found in your order history. Alternatively, an email will be sent to you which includes all tracking information, or feel free to reach out to our customer service team.
How do I know if a return/exchange has been received?

We are working on getting all of our systems synched but for now, you will be notified when your card has been refunded for the order or when an exchange has been sent out.
How do international orders work?

johnnie-O has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option in your cart. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

We do not accept returns on international orders at this time.
Which countries do you ship to?

International shipping is currently available WORLDWIDE from johnnie-O. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my international order?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
Who should I contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout at:

Email: support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.